About us
Specialist rental fleet vehicle insurance designed with brokers in mind.
Your specialised rental fleet insurance partner
CRI is one of Australia’s only insurance providers dedicated exclusively to rental vehicle fleets. We offer end-to-end solutions that combine fleet-focused cover, expert risk guidance and seamless claims support — all built around the operational needs of your customers.
With over 40 years of experience, we understand what it takes to keep rental vehicle fleets moving. From risk profiling and compliance to claims management and customer experience, our team delivers insight-led support to help you protect what matters most.
Your complete solution
We offer a comprehensive suite of services designed specifically for rental vehicle businesses:
Our customer-focused approach
We believe the key to effective insurance is understanding the operational realities of your customers’ fleets. That’s why our approach is built around the specific needs, risks and pressures facing rental vehicle operators, helping you deliver smarter protection and stronger service.
Understand your customers’ operations
We work closely with brokers to understand the structure, usage and risks of each rental vehicle fleet, including vehicle mix, business model and claims history.
Identify coverage and performance gaps
We review existing insurance arrangements, assess exposures and flag any gaps or inefficiencies that could affect your customers' protection or profitability.
Recommend smarter insurance solutions
You’ll receive insurance strategies designed specifically for rental fleets, backed by CRI’s industry expertise, responsive claims support and flexible underwriting.
Provide proactive, ongoing support
We don’t stop at placement. CRI supports brokers with regular reviews, responsive service and insights that help improve risk outcomes and strengthen customer relationships.
Your industry advantage
With over 40 years of insurance and risk management experience, CRI offers brokers a genuine industry edge in the rental vehicle sector. We’re one of the few underwriting agencies in Australia focused exclusively on rental vehicle fleets, giving you access to expertise, efficiency and protection that’s hard to match.
Rental fleet knowledge
We don’t just underwrite rental vehicle insurance, we understand how your customers’ fleets actually operate. Our insights help brokers engage more deeply with fleet customers and deliver solutions that reflect real-world risk. We bring working knowledge of:
- Rental operations and fleet management
- Liability risks in rental agreements
- Sector-specific compliance and regulatory pressures
- Common exposures in self-drive, rideshare and accident replacement fleets
This allows us to structure policies that reflect true risk and support brokers in delivering smarter protection.
Insurance expertise
CRI combines technical insurance knowledge with sector experience, giving brokers the confidence to offer tailored solutions backed by expert support. Our team provides:
- Deep understanding of fleet insurance products and rating structures
- Clear, broker-friendly risk assessment and mitigation strategies
- Seamless claims handling with transparent communication
- Policy design aligned to unique rental fleet operating models
We know the difference between cover that looks good on paper and cover that performs when it matters.
With CRI, you gain a specialist partner who understands your role and your customers’ needs.
Meet the teamProtect your customers' rental fleets
Partner with CRI to secure comprehensive Australian rental vehicle insurance, expert risk management and streamlined claims. Get in touch today for a customised quote.