Smarter claims with less downtime
CRI’s digital claims process is purpose-built to help brokers minimise disruption and speed up recovery for rental vehicle customers.
Our claims process
Benefit from faster resolutions, fewer disruptions and complete visibility, all through a digital claims process built around your customers’ rental fleets.
The claims journey
Capture
Scan a QR code at the scene to submit incident details instantly or lodge directly through our digital portal
Submit
Upload supporting documentation, images and claim details anytime via our 24/7 claims portal
Assess
Our in-house claims team triages and reviews your submission promptly to reduce processing delays
Repair
We coordinate directly with your customers’ preferred repairer to fast-track vehicle recovery
Track and resolve
Monitor claims in real-time. Once complete, the vehicle is back on the road and the claim is closed
Why brokers choose CRI claims
A digital-first workflow managed by an expert in-house claims team provides:
24/7 access
Lodge and track claims anytime, anywhere
Less admin
Simplified steps reduce internal workload for you and your customers
Rapid turnaround
Faster assessment means faster approvals
Higher recovery rates
Expert handling improves financial outcomes
Live updates
Stay informed throughout the entire claim journey
CRI claims portal
Our portal gives you and your customers 24/7 visibility and control:
- Submit new claims with all required documentation
- Track the real-time status of active claims
- Communicate directly with a dedicated claims specialist
- Access claim history and download supporting records
- View data and reports to enhance safety and optimise operations
- Manage under-excess claims with full visibility and control
Under-excess claims
Managing under-excess claims shouldn't mean chasing updates or dealing with hidden costs. With CRI's fully integrated, cost-free self-management system, you gain total transparency and complete control, without the administrative burden. What you can expect:
- Real-time tracking via our 24/7 digital claims portal
- Seamless integration with fleet management systems
- Automated workflows from First Notice of Loss to resolution
- Custom dashboards and data-rich reporting tools
- Proactive cost control to improve recoveries and reduce expenses
- Scalable design that evolves with your customers’ businesses
Need additional support? Our specialist team can manage under-excess claims for you.
Meet our teamFrequently asked questions
Find answers to common questions about our claims process.
Ready to make a claim?
Our streamlined claims process makes it easy to get your customers' vehicles back on the road quickly.