Question 1

What does CRI specialise in?

Accepted Answer

CRI provides specialist rental vehicle insurance solutions for brokers designed to protect fleets with confidence. Our policies balance comprehensive coverage with cost efficiency and are tailored to the needs of brokers and their rental vehicle customers.

Question 2

What types of vehicles does CRI cover?

Accepted Answer

We insure passenger vehicles, SUVs, 4WDs and light/heavy commercial vehicles. Up to 10% of the fleet can include plant and equipment.

Question 3

What vehicles are not covered?

Accepted Answer

We do not cover caravans, motorhomes, motorcycles, exotic or high-end prestige vehicles, modified or collectible cars, chauffeur vehicles, couriers, taxis (except rideshare), peer-to-peer or Uber Eats delivery vehicles.

Question 4

What fleet types does CRI support?

Accepted Answer

We cover self-drive rentals, car share, car leasing and subscription services (minimum 10+ vehicles), rideshare fleets (minimum 50+ vehicles) and accident replacement fleets (minimum 20+ vehicles, 50+ in Victoria).

Question 5

How can I get a quote?

Accepted Answer

Complete the quote form on our website or contact us for assistance.

Question 6

Can I submit the proposal form on behalf of my customer?

Accepted Answer

Yes. As a broker, you can either complete the proposal form yourself or share the link with your customer to fill in directly. The form auto-saves as you go and remains editable until final submission, allowing both you and your customer to review and update before lodging.

Question 7

Does CRI provide indicative terms before full submission?

Accepted Answer

Yes, we can offer indicative terms based on high-level fleet information. This helps brokers assess suitability before submitting a full proposal. Contact our team to discuss.

Question 8

Can CRI accommodate mixed-use fleets or complex risk profiles?

Accepted Answer

We understand that many fleets don’t fit a one-size-fits-all model. If your customer operates a mixed or complex fleet, contact us to discuss a tailored solution. We regularly work with non-standard risks where sufficient controls and fleet management practices are in place.

Question 9

How quickly are quotes typically provided?

Accepted Answer

Once all required information is received, most quotes are issued within 5 business days but can be expedited by getting in touch with us. Complex or non-standard submissions may take longer, but we’ll always keep you updated. You can also view Fuse Fleet's blog for the shortcut to faster quotes for brokers.

Question 10

How does CRI manage claims?

Accepted Answer

Our in-house claims management team uses a digital system to streamline claims, reduce costs, increase recoveries and minimise downtime for fleet operators and their customers. You can access our claims portal via this link.

Question 11

How can I track my claims?

Accepted Answer

Our digital claims management system provides 24/7 real-time access for claims tracking. You can access our claims portal via this link.

Question 12

What support does CRI offer during the claims process?

Accepted Answer

Our in-house claims team provides brokers with direct support throughout the claims lifecycle. We also assist with customer communications and repair coordination where needed, helping you maintain strong service relationships.

Question 13

What risk management services does CRI provide?

Accepted Answer

We offer risk mitigation strategies, data-driven insights, fleet safety optimisation and guidance on rental agreements. We can also integrate telematics for vehicle tracking and driver behaviour monitoring.

Question 14

Can CRI integrate with our customer’s telematics or data systems?

Accepted Answer

Yes. We offer integration options for fleets using telematics or GPS tracking to improve visibility, reduce risk and enable data-led claims and risk management.

Question 15

How can brokers work with CRI?

Accepted Answer

CRI partners with brokers to provide tailored insurance solutions for their rental vehicle customers. We also offer a set of key questions to help brokers assess new customer needs effectively.

Question 16

Can I access marketing or support materials to share with customers?

Accepted Answer

Yes. We provide brokers with access to co-branded brochures, claims and safety guides and other resources that explain the CRI offering to your customers clearly and professionally.

Question 17

Is CRI’s insurance available nationally?

Accepted Answer

Yes, CRI policies are available Australia-wide, including coverage tailored to jurisdictional requirements such as accident replacement fleets in Victoria.

Question 18

How can I get appointed to place business with CRI?

Accepted Answer

To become an authorised broker partner, contact our team. We’ll take you through a simple onboarding process and provide everything you need to get started.

Question 19

How do I contact CRI?

Accepted Answer

Call 1300 675 050, fax (02) 9460 0402 or email insurance@crinsurance.com.au for inquiries.

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