At CRI, we take our client complaints very seriously and have a process through which we seek to resolve them. Please review our policy below.
Product Disclosure Statement
Our Product Disclosure Statement (PDS) provides information on fees, commissions, benefits, and risks.
Financial Services Guide
Our Financial Services Guide (FSG) is to help you make an informed decision about the services we offer. It is an important document that explains how we provide financial services to you.
We offer a range of support options and the assistance provided will depend on your individual circumstances and needs.
After speaking with someone from our hardship assistance team, we will assess your current financial position and try and work out the best solution to help get you back on track.
Family and Domestic Violence
We are committed to providing support to our clients affected by family and domestic violence.
We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence.