Dispute Resolution

At CRI we take our customer complaints very seriously and have a process through which we seek to resolve them. Please view our dispute resolution process here.

Financial Services Guide

Our Financial Services Guide is to help you make an informed decision about the services we offer. This FSG is an important document that explains how we provide financial services to you.

Product Disclosure Statement

Our Product Disclosure Statement (PDS) provides information on fees, commissions, benefits, and risks.

Financial Hardship

Car Rental Insurance offers a range of support options and the assistance provided will depend on your individual circumstances and needs.

After speaking with someone from our hardship assistance team, we will assess your current financial position and try and work out the best solution to help get you back on track.

You can accesss more information by downloading a copy of our Financial Hardship policy here.