Our Policies and Guides

At CRI, we are committed to delivering outstanding customer service.

As part of this commitment, we have included our polices and guides to provide full transparency of all areas of our business.

Dispute Resolution

CRI takes customer complaints very seriously and has a process through which we seek to resolve them.

Please view CRI’s Dispute Resolution Process for further details.

Product Disclosure Statement

CRI’s Product Disclosure Statement (PDS) provides information on fees, commissions, benefits and risks.

Family and Domestic Violence

CRI is committed to providing support to our customers affected by family and domestic violence.

We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence. Please refer to CRI’s Family and Domestic Violence Policy for further details.

General Insurance Code of Practice

The General Insurance Code of Practice sets out a commitment by the general insurance industry, to aim for the best standards of service possible and to promote better relations between customers and insurers.  It is the general insurance industry’s promise to be open, fair and honest in the way it deals with customers. CRI is committed to the following code.

The code is designed to raise customer service standards in the industry and to protect the rights of the policy holders, specifically addressing the following areas: Buying insurance, claims handling, financial hardship, information and education, complaints and disputes and monitoring and enforcing the code.

Where there is any conflict or inconsistency between the Code and any Commonwealth, State or Territory law, that law prevails. If you would like more information on the Code, you can visit  

Financial Hardship Policy

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