At CRI, we take our client complaints very seriously and have a process through which we seek to resolve them. Please review our policy below.
Product Disclosure Statement
Our Product Disclosure Statement (PDS) provides information on fees, commissions, benefits, and risks.
Financial Services Guide
Our Financial Services Guide (FSG) is to help you make an informed decision about the services we offer. It is an important document that explains how we provide financial services to you.
General Insurance Code of Practice
The General Insurance Code of Practice sets out a commitment by the general insurance industry, to aim for the best standards of service possible and to promote better relations between customers and insurers. It is the general insurance industry’s promise to be open, fair, and honest in the way it deals with customers. Rentsure is committed to following the Code.
The Code is designed to raise customer service standards in the insurance industry and to protect the rights of policyholders. The Code specifically addresses the following areas: buying insurance, claims handling, financial hardship, information and education, complaints and disputes and monitoring and enforcement of the Code.
Where there is any conflict or inconsistency between the Code and any Commonwealth, State or Territory law, that law prevails.
If you would like more information on the General Insurance Code of Practice, you can visit the Code website codeofpractice.com.au
Family and Domestic Violence
We are committed to providing support to our clients affected by family and domestic violence.
We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence.