Dispute Resolution

At CRI, we take our client complaints very seriously and have a process through which we seek to resolve them. Please review our policy below.

Privacy Policy

We are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). Our Privacy Policy below describes our current policies and practices in relation to the handling and use of personal information.

Product Disclosure Statement

Our Product Disclosure Statement (PDS) provides information on fees, commissions, benefits, and risks.

Financial Services Guide

Our Financial Services Guide (FSG) is to help you make an informed decision about the services we offer. It is an important document that explains how we provide financial services to you.

Financial Hardship

We offer a range of support options and the assistance provided will depend on your individual circumstances and needs.

After speaking with someone from our hardship assistance team, we will assess your current financial position and try and work out the best solution to help get you back on track.

Family and Domestic Violence

We are committed to providing support to our clients affected by family and domestic violence.

We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence.